Job Title: Customer Service Clerk

Immediate Supervisor:  Chief Utilities Executive

Positions Supervised: N/A

FLSA Status: Non-exempt

Bargaining Unit (unionized): Yes

Civil Service Status: Classified


This position reports directly to the Chief Utilities Executive, with related supervision from the Chief of Utility Operations performs duties required for operation of Avon Lake Regional Water’s billing and record keeping. Perform the job duties with strict attention to procedures with the knowledge gained through training and experience in a neat, efficient manner maintaining Avon Lake Regional Water’s customer service goals.


  1. High school diploma
  2. Must be able to be bonded


Under the direction of a supervisor, shall perform a variety of technical and routine tasks which may include but not be limited to:

  1. Assist in maintaining all Avon Lake Regional Water utility billing records.
  2. Answer phones, receive guests at the counter, and operate the drive-up window.
  3. Maintain computer based record of utility billing deposits, adjustments, water usage, etc.
  4. Process and maintain records of miscellaneous billings and
  5. Maintain all utility locate (OUPS) data entry and notifications.
  6. Coordinate and maintain sewer inspections, locations and storm disconnection
  7. Maintain customer files and records.
  8. Maintain good customer service practices and procedures.
  9. Perform additional functions/tasks, as needed. 


The job description does not constitute an employment agreement between Avon Lake Regional Water and the employee and is subject to change by the employer as the needs and requirements of the job change.

 Ability to perform all standard and complex clerical tasks.

  1. Communicate effectively, both orally and in writing.
  2. Work accurately with numbers.
  3. Follow oral and written instructions, procedures and supervisory direction.
  4. Ability to collect money and record fees from all departments.

The physical/mental demands described here are representative of the position to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Quickly answer staff and customer queries.
  2. Work accurately, even with repeated interruptions.
  3. Prioritize workloads.
  4. Always be mentally alert.
  5. Professional and courteous.
  6. Normal physical activity for an office environment.
  7. Work independently or in a team environment.
  8. Work accurately and calmly under pressure.
  9. Must work overtime as needed.

Salary Range – $14.00/hour to $18.00/hour

The Civil Service Commission of the City of Avon Lake shall hold an examination for the purpose of creating an eligibility list for original appointment to the position of Customer Service Clerk in Avon Lake Regional Water.

A mandatory CIVIL SERVICE EXAMINATION will be administered on Thursday, March 16, 2017, at 6:00 p.m. at Avon Lake High School, room 114 (175 Avon Belden Road, Avon Lake). All applicants must take the exam to be eligible for the position.


Applications may be obtained online or in-person during normal business hours (9 a.m. – 4 p.m.) at Avon Lake City Hall, 150 Avon Belden Road, 2nd Floor, Avon Lake, Ohio, beginning Monday, February 20, 2017.  All applications are due to the Commission no later than 4:30 p.m. on Friday, March 10, 2017.

Minimum qualifications are contained in the application package available at 150 Avon Belden Road, Avon Lake, Ohio or online at

A twenty-five dollar ($25.00) non-refundable filing fee is required when the application is returned. Fee shall be in the form of a money order, cashier’s check or certified check payable to the City of Avon Lake. Upon payment, applicant will be allowed to sit for civil service examination on 3/16/17.


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2016 WaterFest fish winners

Follow this link to see which students’ fish came up on top this year.

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45s sewer separation out for engineering bid

REQUEST FOR STATEMENT of QUALIFICATIONS (From Avon Lake Regional Water for Professional Engineering Services)

September 26, 2016

Avon Lake Regional Water intends to contract for professional engineering services related to detailed design of a combined sewer separation project, including storm modeling and report for that particular drainage basin. Engineering firms interested in being considered for a contract to provide the required services should contact us to indicate interest and receive additional information and then provide a Statement of Qualifications no later than 12:00 noon (local time) on October 19, 2016. Statements received after this deadline will not be considered.

Click here to view RFQ

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